About Sally Kent
I’m a Learning & Development Consultant with a background in customer experience, learning design and facilitation.
I design and facilitate practical, engaging workshops that help people communicate more clearly, confidently and humanly at work.
My work is shaped by real workplace situations: the conversations that happen under pressure, the moments where trust can be built or lost, and the team dynamics that affect how work gets done.
Before working independently, I spent years in customer experience and learning roles, designing and delivering programmes that helped teams build confidence, improve communication and apply learning back at work.
Today, I work with organisations to create workshops that are useful, relevant and commercially connected.
What I bring
Real workplace insight
I understand the pressure people face at work, whether they are supporting customers, leading conversations or working better together as a team.
Engaging facilitation
I create sessions that feel human, inclusive and useful, so people feel involved, comfortable contributing and confident enough to practise.
Learning design
I shape workshops around real situations, practical activities and the behaviours people need to use back at work.
Commercial Awareness
I connect learning to outcomes that matter, including clearer communication, stronger collaboration and better customer experiences.